Job Description
About The Role
The Courier is responsible to sort, load/unload, deliver and pick up all shipments in the most efficient, professional and cost productive manner, within the service area designated by the Company within prescribed quality levels of service to our customers and the general public.
YOUR TASKS
Wear required DHL uniform at all times when on duty
Without delay, deliver and pick up all shipments
Ensure that a high level of professional rapport is developed and maintained with all customers
Shipment Delivery is to meet Right Day Delivery (RDD) and pick up (PU) are moved as per Right Shuttle Uplift with no missed pickup
Electronically record via a scanner (or manually, if required) all shipment process activities
Meet special delivery or pickup expectations
Properly report and account for any cash received from customers
Maintain proactive work processes to ensure teamwork, shuttle procedures and overall base performance is achieved
Provide any potential sales lead to sales team
Provide quality feedback to sales about changes to shipment profiles or information on competitors
Meet the expectations of delivery and pick up
Communicate with dispatch/CS when customer needs change and use initiative and judgement to meet customer expectations
Ensure that the vehicle is clean and tidy at all times thereby portraying the image of a market leader and drive carefully and safely adhering to the traffic regulations of the country and ensuring safety of both self and others on the road
Abide by DHL Occupational Health & Safety policies, procedures and training at all times
Ensure forms of mechanical aid provided for manual handling (e.g. courier trolleys) are used to reduce the likelihood of manual handling injuries
Report any personal, vehicle or traffic incident/ damage to the Senior Courier or Operations Supervisor immediately
Drive in a responsible, lawful and courteous manner
YOUR PROFILE
Good communication skills with fluency in English; knowledge of Arabic is a distinct advantage
Must hold a clean and valid UAE manual driver's license with more than one year of driving experience
Physical capacity to perform the inherent requirements of the role including moving, lifting, carrying, loading/unloading various shaped/weight objects regularly
Excellent personal presentation, grooming and hygiene
Reasonable knowledge of local areas
Ability to work in a variety of weather conditions with exposure to the elements
Excellent organisational skills, including ability to prioritise workload
Demonstrated exceptional customer service experience and focus
Knowledge of safe manual handling practices/OHS issues
Proven ability to work under pressure in a fast paced, time sensitive environment
Demonstrated ability to use initiative/judgement to solve job related issues & attention to detail
Demonstrated experience in following operational procedures
