Courses Telesales Specialist

Company Description Guide Academy, founded in 2017, is a recruitment and learning institution committed to inclusive excellence for individuals from diverse backgrounds. The academy focuses on skills training, language learning, trainer development, recruitment services, and corporate programs, all designed in collaboration with industry experts and leaders. Its mission is to unlock potential through tailored training and effective candidate selection, emphasizing a human-centered and results-oriented approach. Guide Academy delivers scalable, customized solutions aligned with organizational culture and goals, supported by seasoned professionals with strong industry expertise. The institution is client-centric, prioritizing personalized support, long-term relationships, and impactful outcomes for learners and partner organizations.
Role Description The Courses Telesales Specialist is a full-time, on-site role based in Cairo, responsible for promoting and selling Guide Academy's training and course offerings via phone and digital communication channels. Daily tasks include contacting prospective and existing learners, understanding their needs, presenting suitable courses, and clearly explaining program features, benefits, and enrollment procedures. The specialist will follow up on leads, manage inquiries, and maintain accurate records of interactions and sales activities in the CRM system. The role involves collaborating with training and admissions teams to ensure smooth enrollment, providing courteous customer support, and meeting or exceeding individual and team sales targets. The specialist is also expected to participate in ongoing training to stay informed about new courses, pricing updates, and promotional campaigns.
Qualifications

• Candidates should possess strong Sales skills, including telesales, negotiation, lead follow-up, and closing techniques.
• Candidates should possess excellent Communication skills, including clear verbal communication, active listening, and professional telephone etiquette.
• Candidates should possess solid Customer Service and Customer Support skills, with the ability to handle inquiries, resolve concerns, and maintain a positive learner experience.
• Candidates should possess an interest or experience in Training and educational services, with the ability to understand and explain course content and benefits.
• Relevant qualifications include prior experience in telesales or call center environments, preferably in education or training services.
• Additional beneficial qualifications include familiarity with CRM tools, basic computer proficiency, goal-oriented mindset, and the ability to work in a fast-paced, target-driven environment.
• A high school diploma or bachelor's degree in Business, Marketing, Communications, or a related field is preferred.