Job Description
Key accountabilities and decision ownership :
- Overseeing the credit policy is adhered within business & system rules
- Creating & implementing strategy to detect credit risk in advance & improve collections of outstanding before customer churn
- Engaging in product & business changes to identify credit risk and mitigating risk with appropriate process & stakeholders
- Strategically sending out notifications to delinquent subscribers, ensuring zero impact at contact centre
- Engaging across functions within business to enhance cash flow for the organisation
- Undertake on-going analysis and evaluation of debts portfolio, recommend, and implement initiatives to increase cash flow reduce the Bkt. flow to 90+
- Managing complaints related to credit & collections ensuring timely cash flow
- Generate reports & analysis of departments performance in various buckets i.e., 0-90 & 90+ recoveries with various attributes
- Ensuring collection targets are within agreed DB levels
Qualifications
Education & Experience:
- Bachelor's or equivalent degree
- Minimum 08 years of experience working in a telecom credit & collections function
- Strong Microsoft Excel and PowerPoint skill
- Strong analytical skill sets
- Interpersonal & critical reasoning skills
- Good administrative skills
- Experience in CRM and BSS tools
- Understanding of consumer behaviour in market from credit risk perspective
- Persistence & Result driven professional
- Ability to work accurately and independently
- Excellent analytical skills and eye for detail
- Strong understanding of billing & collections process
