Key Responsibilities
- Monitor customer, broker, and intermediary accounts to ensure compliance with approved credit terms.
- Follow up on outstanding balances through calls, emails, and official correspondence.
- Issue payment reminders and periodic account statements.
- Monitor aging receivables and escalate overdue accounts when required.
- Coordinate with internal departments to resolve invoice and payment-related disputes.
- Support repayment plan negotiations where necessary.
- Prepare and maintain accurate aging and collection reports.
- Maintain up-to-date records of collection activities and customer communications.
- Support management and regulatory reporting requirements.
- Recommend accounts for provision or write-off in accordance with company policies.
- Ensure compliance with internal credit control procedures and applicable regulatory requirements.
Skills & Competencies
- Strong communication and negotiation skills.
- Excellent attention to detail and accuracy.
- Strong analytical and problem-solving abilities.
- Ability to prioritize tasks and manage deadlines effectively.
- Proficiency in Microsoft Excel and financial reporting tools.
- Strong follow-up and collection skills.
- Ability to work collaboratively with internal and external stakeholders.
- Fluent in Arabic and English is preferred.
Qualifications & Experience
- Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
- 2–4 years of experience in Credit Control, Accounts Receivable, Collections, or a related role.
- Experience within the insurance or financial services sector is preferred.
- Good understanding of receivables aging, credit risk, and collection processes.
- Familiarity with the regulatory environment applicable to insurance companies.
- Experience working with ERP/accounting systems such as Oracle or SAP.
