Credit Controller

Job Description

• Contact customers via phone, email, and any other tool in order to collect outstanding debts.
• Negotiate payment plans and settlement agreements while adhering to company policies.
• Monitor accounts to identify overdue payments and take appropriate action.
• Maintain accurate records of all collection efforts and customer interactions.
• Investigate and resolve billing discrepancies or disputes with customers.
• Collaborate with internal teams, including FAM and Legal, to resolve account issues.
• Provide regular reports on collection activities and outstanding accounts.
• Maintain cost accounting systems and practices to ensure accurate costing of products and services.
• Manage relationships with key accounts to ensure timely payments and resolve any collections issues.
• Ensure delivery of all customer invoices, delivery notes, and SOAs to confirm within 72 Hours.
• Ensure invoices and delivery notes stamped by customers are scanned and uploaded to the Finsys system.
• Update the collection module with daily actions agreed upon with the customer on Finsys System.
• Liaise with the legal team to submit all required documents to prepare legal action.
• Assess and monitor credit risk for new and existing customers.

Job Requirements

• Bachelor's degree in business administration or any relevant field.
• Total years of experience are from 3 years to 5 years as a Credit Controller and Collection.
• Knowledge and understanding Manufacturing & commercial industry.
• Strong understanding of credit risk management and collection processes.
• Excellent command of English.
• Excellent user of Microsoft Office, Excel & PPT.
• Teamwork spirit.
• Self-Motivated.
• Excellent communication skills.
• Presentation skills.
• Strong attention to detail.
• Ability to handle confidential information.