At RAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance.
About the role
In this role, you will be responsible for processing customer requests and supporting the credit team, reporting directly to the Manager and working closely with various crossfunctional teams to ensure seamless service delivery. You will contribute to operational efficiency, regulatory compliance, and customer satisfaction through accurate and timely execution of daily tasks.
What You'll Be Doing:
- Execute all credit related operational tasks with accuracy and within established timelines, strictly following internal policies, procedures, and Central Bank regulations.
- Maintain organized manual and electronic filing systems to ensure document traceability and easy retrieval.
- Support the officer with clean up activities and the preparation of required MIS reports on a regular basis.
- Track customer requests, diarize follow ups, and ensure timely processing on the scheduled dates.
- Conduct periodic control checks, promptly reporting any discrepancies or issues identified.
- Escalate any irregularities or incidents that may pose financial, operational, or compliance risks.
- Ensure all activities comply with Anti Money Laundering (AML) guidelines and other regulatory requirements.
- Recommend enhancements to existing processes to improve controls, reduce costs, and elevate service quality.
- Manage a wide range of customer inquiries, resolving issues directly or escalating when necessary.
What We're Looking For
- Education: Bachelor's degree in Finance, Accounting, or a related discipline.
- Experience: Minimum of 2 years experience in banking or financial services, specifically within operations or credit processing.
- Industry: Experience in finance or accounting environments with exposure to financial operations and documentation accuracy.
What's In It For You
- Competitive, performance-linked compensation.
- Medical coverage for you and your family.
- Comprehensive life insurance.
- Inclusive and diverse workplace culture.
- Career development and fast-track growth opportunities.
- Mentorship from industry experts.
Skills
- Strong attention to detail and accuracy.
- Excellent organizational and documentation skills.
- Proactive problem solving and customer service orientation.
