Position Title: CRM & Automation Specialist
Employment Type: Full Time
Salary: up to 13,000 AED all-inclusive depending on experience and qualifications
Job Location: Dubai, UAE
About the Client:
A Dubai-based travel company with more than 20 years of experience delivering exceptional holiday experiences worldwide.
Job Description:
- Configure, maintain, and integrate the CRM platform with internal systems (ERP, accounting, call center) and external tools (WhatsApp, email marketing, booking platforms).
- Build and optimize workflows, triggers, and AI tools (chatbots, predictive models) to improve efficiency, response times, and customer experience.
- Create dashboards and reports to monitor KPIs, conversion rates, and campaign performance; continuously test and optimize automations.
- Manage permissions, data hygiene, and security; provide training and collaborate with sales and marketing for segmentation and personalized campaigns.
Qualifications:
- Must have bachelor's degree in information systems, Marketing Technology, or related field.
- At least 2–4 years of experience in CRM configuration and workflow automation (n8n).
- Proficiency in the following CRM: Odoo, Zoho
How to Apply:
Send your CV in word format to: HOSPITALITYLPT2020 AT GMAIL DOT COM and use CRM & Automation Specialist as email subject.
