CRM & Business Systems Engineer

Job Title: CRM & Business Systems Engineer

Reports To: Chief Technology Officer (CTO)

Department: Technology / Digital Enablement

Location: Dubai

Direct Reports: N/A

About j. awan & partners

At j. awan & partners, we believe in challenging the status quo every day, delivering seamless excellence to our customers across the world. We challenge the status quo by making tailor-made solutions to meet the specific requirements of our client's business interests and delivering our solutions to their needs with effective simplicity. We understand that time is precious and as such our tailor-made solutions are simple to understand, simple to embed and simple to use.

We are a fast-growing international Governance, Risk and Compliance (GRC) Consultancy with our headquarters in the Dubai International Finance Centre (DIFC). We also have our own Technology company creating bespoke cutting edge RegTech solutions. Our business presence covers multiple jurisdictions with offices in the UAE, KSA, UK & Ireland, Singapore, Porto, Pakistan, Qatar and now in South Africa. We provide Regulatory Governance, Risk, Compliance, Finance, Recruitment and Technology services (the Services) to a large number of clients including global, regional and local financial services institutions, governments and other industry partners.

Mission / Purpose of the Role

We are seeking a senior, hands-on Systems Specialist to own the technical design, configuration, integration, and long-term integrity of the group's internal business platforms.

This is a deeply technical individual contributor role, reporting directly to the CTO. The role focuses on building and maintaining production-grade internal systems, with HubSpot as the primary operational platform, while also owning the configuration, integration, and governance of all other internal platforms including ClickUp, Xero, Joiin, and SharePoint.

The Systems Specialist ensures platforms operate as one coherent system: scalable, reliable, auditable, well-documented, and aligned with operational and financial governance. A core objective of this role is to reduce reliance on external vendors through strong internal system ownership.

This Role is NOT For

Configuration-only specialists who rely on drag-and-drop tools without understanding underlying architecture

Candidates who depend heavily on external vendors or consultants to deliver technical work

CRM administrators without integration development or API experience

Anyone who views documentation as optional or something to do later

1218 Month Mission Outcomes (What Success Looks Like)

You will be measured against these concrete outcomes:

Deliver stable, production-grade core platforms

Documented architecture, SOPs, 99% uptime

Establish reliable system integrations

Live, monitored integrations between HubSpot, ClickUp, Xero, Joiin, SharePoint

Improve data accuracy and governance

Data accuracy 95%; regular audit and reconciliation cycles

Reduce vendor dependency

40% reduction in reliance on external consultants

Enable leadership reporting confidence

Executive dashboards trusted as single source of truth

Complete documentation suite

All systems documented; onboarding guide complete and tested

Key Responsibilities

1. Core Business Platforms Ownership

Own the end-to-end technical architecture of all internal business platforms

Configure, optimise, and govern platforms to work cohesively as a single system

Define and enforce clear source-of-truth rules across systems

Ensure systems are scalable, maintainable, and understandable by others

2. HubSpot (Primary Operational Platform)

Design and implement HubSpot CRM architecture including:

o Standard and custom objects (Contacts, Companies, Deals, Tickets, Custom Objects)

o Associations and data relationships

o Property schema design and validation rules

Configure and govern pipelines across sales, delivery, and support

Build advanced workflow automation including cross-object workflows, branching logic, data normalization, and deduplication

Design inbound data capture (forms, mappings, validations)

Build cross-object reports and executive dashboards

3. Systems Integrations & Data Flows

Design, build, and maintain integrations between:

o HubSpot and ClickUp (deal-to-project workflows)

o HubSpot and Xero (billing, invoicing, financial status)

o HubSpot and SharePoint (document governance)

o Dependencies supporting Joiin financial consolidation

Use native connectors where appropriate and REST APIs/webhooks where required

Implement monitoring, error handling, retries, and reconciliation logic

Diagnose and resolve integration and data consistency issues

4. Automation & Technical Development

Write and maintain automation and integration logic (JavaScript)

Build custom code actions and API-driven workflows

Manage structured data imports and transformations (JSON, CSV)

Operate sandbox vs production environments with controlled releases and rollback procedures

5. Financial & Governance Alignment

Ensure operational systems align with finance, reporting, and audit requirements

Define billing triggers, invoice lifecycle logic, and reporting flows

Maintain role-based access control across platforms

Apply disciplined change control and release management practices

Mandatory artefacts include:

System architecture diagrams (current state and target state)

Data models and source-of-truth definitions

Integration flow diagrams with error handling logic

Workflow and automation logic documentation

Release, rollback, and incident response procedures

System SOPs and configuration documentation

Documentation quality and completeness are formal performance requirements and are reviewed regularly. This role creates institutional system ownership, not dependency on individuals.

Non-Negotiable Requirements

710 years experience in systems implementation, CRM engineering, or integrations

Proven, hands-on experience implementing and re-architecting HubSpot or equivalent CRM platforms

Strong experience with REST APIs, webhooks, and platform integrations

JavaScript for automation, integrations, and data transformation

Experience integrating operational platforms with financial systems (e.g., Xero, consolidation tools)

Strong discipline around documentation, change control, and governance

Workflow automation and data modelling experience

Education

Bachelor's degree in IT, Engineering, Information Systems, or related field (or equivalent demonstrated experience)

Profile We're Looking For

Takes end-to-end ownership of systems and outcomes doesn't wait to be told what to do

Thinks in systems and data flows, not individual tools

Builds robust, readable, maintainable solutions not clever ones

Comfortable operating in regulated, high-accountability environments

Able to clearly explain technical decisions to non-technical stakeholders

Values clarity, execution, and long-term maintainability over speed or shortcuts

Demonstrates professional maturity when handling confidential and financial data

Competency Framework

We evaluate candidates against these core competencies:

Accountability

Owns system outcomes end-to-end. Takes responsibility without being asked. Doesn't pass the buck.

Systems Thinking

Designs scalable, maintainable solutions. Sees the whole picture and how parts connect.

Technical Depth

Builds, scripts, and integrates systems directly. Goes beyond configuration into real development.

Data Discipline

Ensures data quality, governance, and source-of-truth clarity. Obsessive about data integrity.

Problem Solving

Diagnoses issues systematically. Resolves root causes, not just symptoms.

Communication

Explains technical decisions clearly to non-technical stakeholders. Writes clear documentation.

Attention to Detail

Maintains high accuracy in configuration, code, and documentation. Nothing slips through.

What We Offer

Competitive compensation aligned with senior technical ownership

Learning and certification budget (HubSpot certifications, technical training)

Exposure to enterprise-grade systems and architecture decisions

Clear progression path into Senior Systems Specialist / Systems Architect roles

Autonomy to design and implement solutions without micromanagement

Interview Process

We use a structured, evidence-based interview process designed to identify candidates who genuinely own their work:

Chronological interviews we trace your career history in sequence

Candidates must walk through systems they personally built and owned

We probe failures, outages, and data issues not just successes

You must clearly explain: data flows, API logic, automation decisions, and source-of-truth rules

A practical technical exercise may be included for shortlisted candidates

Final Note

This role is designed to create institutional system ownership, not dependency on individuals. Clarity, robustness, and maintainability are valued above speed or shortcuts.

If you're someone who takes pride in building systems that outlast your tenure, documenting your work so others can understand it, and solving problems at the root cause rather than patching symptoms we'd love to hear from you.