CRM/Collections Executive

Job Description

• Follow up on upcoming, due, and overdue customer instalments in line with contractual payment plans.
• Monitor ageing reports and prioritize overdue and high-value accounts.
• Handle escalated customer cases, payment commitments, disputes, and payment arrangement requests.
• Ensure all customer communications, payment commitments, and follow-up actions are accurately recorded in the CRM system.
• Coordinate with Finance on payment confirmations, account allocations, and outstanding balances.
• Work closely with CRM, Sales, and Legal teams to resolve issues affecting collections and escalate persistent defaults when required.
• Prepare regular collection reports and monitor individual and team KPIs.

Qualifications & Experience

• Bachelor's degree in Business Administration, Finance, Accounting, or a related field.
• 5+ years of experience in collections, CRM, accounts receivable, or customer service, preferably within real estate.
• Strong communication, negotiation, and customer-handling skills.
• Good knowledge of CRM/ERP systems and Microsoft Excel.
• Arabic is a must.