Job Purpose:
The job holder will lead the execution and technical management of the student communication journey across the University's CRM platforms, ensuring the effective administration, configuration, and optimization of Salesforce and AUC Connect to enhance student engagement and service quality.
Core Responsibilities:
- CRM Platform Administration and Configuration: Support the technical implementation and day-to-day administration of the Salesforce CRM and campus groups, e.g. AUC Connect, platforms
- Communication Journey Design and Optimization: Execute and maintain the roadmap for omni-channel communication journeys throughout the entire student lifecycle
- Analytics, Reporting and Performance Tracking: Monitor and report on communication KPIs and campaign performance to diverse business stakeholders
- Stakeholder Collaboration and Project Execution: Lead technical collaboration with cross-functional business and technology teams to execute CRM initiatives
- Subject Matter Expertise and User Training: Serve as the technical subject matter expert for CRM best practices across the University
- General Additional Support: Perform other related duties as requested
Qualifications:
Education and Experience:
- Bachelor's in computer science engineering or management of information systems
- Minimum of eight years of experience with three to five years of professional work experience.
- Proficiency in incorporating social media or digital platforms into comms strategy
- Experience with business or data analysis and SQL scripting
- Working knowledge with CRM platforms, such as Salesforce, Microsoft Dynamics, AUC Connect or Campus Groups, and higher education industry experience
Skills:
- Technical: Exhibits proficiency in SQL scripting and data analysis, with a strong understanding of higher education digital platforms
- Advanced project management skills, the ability to incorporate social media into digital communication workflows, and exceptional interpersonal skills to influence stakeholders and facilitate cross-functional collaboration
- Communication: Very strong interpersonal and presentation skills, strong ability to influence and collaborate and proven success in managing large projects
This position is open till June 29, 2026.
Placement is based on the candidate's experience and skills. Only candidates who make it to the short list will be contacted.
The American University in Cairo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities are encouraged to apply.
We thank all individuals who have expressed interest in working at The American University in Cairo.
