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Raya Trade; one of Raya's subsidiaries is hiring a CRM Manager.
What will you do
- Lead the selection, implementation, and management of the CRM system to ensure alignment with business goals.
- Ensure data integrity by implementing processes for accurate, consistent, and high-quality CRM data.
- Develop an integrated customer ecosystem combining CRM, digital channels, aftersales, and loyalty programs.
- Design and optimize customer journeys and lifecycle strategies across different segments.
- Leverage CRM data to generate insights on customer behavior, satisfaction, and buying patterns.
- Build advanced segmentation models to support targeted marketing and personalized engagement
- Monitor CRM performance metrics such as NPS, churn, and engagement to guide improvements.
- Collaborate across departments to align CRM workflows with sales, marketing, and customer support needs.
- Launch and manage loyalty, referral, and retention programs powered by CRM-driven automation.
- Lead CRM training, drive adoption, and continuously improve based on CX trends and user feedback.
What will you need
Education:
- Bachelor's degree in Human Resources, or Business Administration.
- Professional HR certification.
Technical Skills:
- Solid knowledge of CRM platforms (e.g., Salesforce, Microsoft Dynamics, Zoho, HubSpot).
- Experience integrating CRM with digital platforms (email, mobile, social, e-commerce).
- Strong project management, analytical, and problem-solving skills.
- Customer-first mindset with a passion for delivering value and experiences, not just transactions.
Interpersonal Skills:
- Excellent communication.
- Collaboration.
- Stakeholder management abilities.
What is unique about Raya
- Are you an eager learner Raya believes in its employees, so we aim to continuously provide learning & development plans for all of our employees to ensure their personal and career development.
- Are you looking for career progression Raya is an entity where you can grow whether horizontally or vertically as we offer internal transfer opportunities.
- Are you looking for a rewarding environment Raya's top achievers are awarded annually with an international 5 days trip.
- Are you looking for an opportunity to give back to the community Raya encourages their employees to give back to the community through different ongoingCSR programs and initiatives.
- Are you a foodie Exclusive discounts for Raya employees at Raya's Restaurants.
