CRM Representative

Blue Limits Group, founded in 2007, is a hospitality, marine, and lifestyle platform company focused on building distinctive brands through creative storytelling, aspirational design, and authentic experiences. The group curates and manages unique properties across some of the most dynamic destinations in the Kingdom of Saudi Arabia. With a commitment to high-quality guest experiences, Blue Limits Group offers opportunities to work in innovative environments that blend luxury, culture, and lifestyle. Team members join a growing organization that values creativity, service excellence, and collaborative partnerships across its portfolio.

Role Description The CRM Representative is a full-time, on-site role based in Jeddah. This role is responsible for managing customer interactions across multiple channels, responding to inquiries, resolving issues, and ensuring a consistent and positive customer journey. The CRM Representative will update and maintain customer records in the CRM system, track feedback, and support the implementation of customer engagement campaigns. Daily tasks include monitoring service requests, following up with guests and partners, preparing reports on customer trends and collaborating with operations and marketing teams to improve service processes. The role requires a strong focus on service quality and customer relationship-building in a fast-paced hospitality and lifestyle environment.

Qualifications

• Ability to deliver high levels of Customer Service and Customer Support, ensuring timely and accurate responses to inquiries.
• Minimum 1 - 2 Years of experience.
• Skills in enhancing Customer Experience and Customer Satisfaction through attentive follow-up and proactive problem-solving.
• Strong Communication skills, including clear verbal and written communication in professional settings.
• Experience working with CRM or customer management systems and basic data entry/reporting capabilities.
• Highly organized, detail-oriented, and able to manage multiple customer requests simultaneously.
• Collaborative mindset with the ability to work effectively with cross-functional teams in hospitality or related industries.
• Fluency in English; proficiency in Arabic is an advantage.
• Relevant diploma or bachelor's degree in Business, Hospitality Management or a related field preferred, along with prior customer-facing experience.