Crm & Reservation Agent

Company Description TEZ TOUR is an international tour operator and one of the leading travel companies in Russia and the CIS region, with operations that have steadily expanded across Europe, Asia, the Caribbean, and the Middle East since 1994. TEZ TOUR Egypt, established in 1999, is recognized as a high-tech tour operator in Egypt and the Middle East, focused on delivering high-quality services and strong customer satisfaction. The company offers comprehensive online booking options and continually enhances its digital platforms to improve convenience for partners and clients. TEZ TOUR Egypt provides reliable ground-based services at major resort destinations across Egypt, positioning itself as a trusted business partner in the regional travel market.

Role Description The CRM & Reservation Agent is a full-time, on-site position based in Al Jizah, Egypt. The role involves managing customer reservations, updating booking details in the CRM system, and ensuring accurate, timely confirmations for individual and group travel requests. The agent responds to inquiries via phone, email, and online platforms, provides clear information on services and packages, and supports guests before and after booking. Daily tasks include maintaining up-to-date customer records, coordinating with internal departments and external partners, monitoring reservation changes or cancellations, and resolving issues to maintain a high level of service quality and customer satisfaction. The role also contributes to improving CRM processes, identifying recurring customer needs, and supporting reporting and documentation related to bookings and client interactions.

Qualifications

• Experience working with CRM or reservation systems, with strong attention to detail when entering and updating customer data.
• Work Experience 2 years at least.
• Background in customer service or hospitality, with the ability to handle inquiries, complaints, and complex booking requests professionally.
• Strong communication skills in English.
• Good organizational and time-management abilities, capable of handling multiple bookings and tasks in a fast-paced environment.
• Comfort with digital tools and online booking platforms; proficiency in standard office software (e.g., Excel, Word, email tools).
• Service-oriented mindset, problem-solving skills, and the ability to work effectively within a diverse team.
• Prior experience in travel, tourism, or a related industry is preferred; a diploma or degree in tourism, hospitality, business, or a related field is an asset.