CRM Strategy & Transformation Manager

CRM Strategy & Transformation Manager

Dubai / Abu Dhabi, United Arab Emirates

Your Role

As a Manager in CRM Transformation, you will work with our clients across the

Middle East to shape the digital transformation of sales and customer management, designing

future-ready, integrated customer engagement solutions.

• Lead or co-lead innovative strategy and transformation projects, shaping digital roadmaps in Customer

Relationship Management (CRM), Sales & Marketing, with a focus on Salesforce and Microsoft

Dynamics.

• Define and implement CRM strategies and digital customer journeys, closely aligning business

requirements with the chosen CRM platform.

• Design and introduce future-ready concepts in Digital Sales, Digital Marketing, and Customer

Experience.

• Manage regional and international rollouts of new CRM solutions, and enable users on new processes

and tools.

Your Profile

• Several years of project experience in CRM (Sales, Marketing & Service), with solid hands-on

knowledge of Salesforce and/or Microsoft Dynamics.

• Prior (partial) ownership of projects across CRM strategy, evaluation, and transformation, including

implementation experience.

• Strong methodological grounding and the ability to translate business requirements into technology

solutions, combined with a relevant university degree (business, engineering, or IT-related).

• Strong communication, presentation, and facilitation skills, a structured way of working, and a

collaborative mindset.

• Fluency in Arabic and English is required; additional regional language skills are a plus.