Alkhorayef Energy Systems (AES) is looking for a qualified CRM Team Lead to join our team in Riyadh.
Key Responsibilities:
- Manage CRM operations, data quality, lead and account approvals, reporting, and user support.
- Lead CRM system enhancements, workflow automation, testing, and continuous improvement.
- Monitor customer-service channels, including the call center, chatbot, and WhatsApp.
- Oversee customer experience initiatives and ensure timely resolution of customer complaints.
- Coordinate with internal departments to support business objectives and enhance customer satisfaction.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, Information Systems, or a related field.
- Minimum of 4 years of relevant experience in CRM operations or customer experience.
- Strong knowledge of CRM systems, reporting, and workflow automation.
- Excellent communication, analytical, and leadership skills.
- Fluency in Arabic and English is preferred.
Work Location: Second Industrial City, Riyadh
