CS - Sales Account - English Speakers

Company Description

TP is a global digital business services company known for delivering advanced, digitally-powered solutions to some of the world's leading brands. With a significant global presence, TP emphasizes the importance of positively impacting communities, supporting clients, and preserving the environment. The company's mission includes streamlining business operations in meaningful and sustainable ways, providing unmatched support to businesses worldwide.

Role Description

We are seeking a full-time Customer Service Specialist - English to work on-site in our New Cairo office. The role involves handling customer inquiries and concerns via different communication channels, delivering exceptional customer experiences and ensuring customer satisfaction. The specialist will resolve issues efficiently, maintain a professional demeanor, and adhere to company policies and standards during interactions.

Qualifications

• Strong expertise in Customer Support, Customer Service, and Customer Experience
• Proficiency in effective communication and maintaining professional Phone Etiquette
• Highly skilled in problem-solving, active listening, and conflict resolution
• Ability to work collaboratively in a team-oriented environment and meet performance-defined goals
• Fluent in English with excellent verbal and written communication skills
• Previous experience in customer service roles is an advantage
• Strong organizational skills and attention to detail