We are looking for a motivated and detail-oriented fresh graduate to join our team as a CS Specialist.
This is an excellent opportunity for individuals starting their career and eager to gain hands-on experience in a professional environment.
You're excited about the role because you will...
- Engage with the users via email and online chat to help answer their questions and solve any problems they might encounter
- Provide exceptional customer service, emphasizing the values of the software and how it can help users build their business
- Escalate bugs and product issues to the tech team on an as-needed basis
- Be comfortable speaking to customers on the phone, when necessary
- Collaborate on articles to help retailers and suppliers enhance their Spocket experience
- Gather user feedback and feature suggestions to help form Spocket's product strategy
What we are looking for...
- With bachelor's degree (recent graduates are welcome to apply)
- Strong willingness to learn and grow professionally
- Good communication and interpersonal skills
- Basic knowledge of Microsoft Office or similar tools
- Detail-oriented with good organizational skills
- Ability to work independently and as part of a team
Agreement Type: Independent Contractor
Visa Requirement: Applicants must not currently hold an Employment/Work Visa or Visit Visa. Candidates should already be under a self-sponsored residency visa, such as a Green Visa, Golden Visa, or equivalent.
