CS-techincal||Cairo|| B2+ English level||New Launching Account

Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of industry expertise. In response to the AI era, the company has evolved its brand and capabilities to stay at the forefront of customer experience and technology-driven solutions. TP combines intelligent, modern tools with a strong human-centered, empathetic approach. The organization focuses on building future-proof services that support clients across diverse sectors. Team members join a company committed to innovation, career growth, and a dynamic, inclusive workplace.
Role Description This is a full-time, on-site CS-technical role for a new launching account based in Cairo, Egypt, requiring a B2+ English level. The role involves handling customer inquiries, providing technical support, and troubleshooting issues related to the client's products or services. Daily responsibilities include responding to customers via phone, chat, or email, documenting interactions, and following established procedures and service-level agreements. Team members collaborate with colleagues and supervisors to resolve complex cases, escalate technical problems, and contribute feedback to improve processes. The position also includes maintaining up-to-date knowledge of account-specific tools, systems, and product updates, while delivering clear, professional communication in English.
Qualifications

• Strong customer service skills, including active listening, problem-solving, and a customer-focused attitude.
• Technical aptitude with the ability to learn and work with software tools, platforms, and troubleshooting procedures.
• Proficiency in English at B2+ level, with clear written and spoken communication.
• Ability to work on-site in Cairo, Egypt, and collaborate effectively within a diverse team environment.
• Strong organizational and time-management skills, with attention to detail and accuracy in documentation.
• Flexibility to work in shifts as needed and adapt to a fast-paced, evolving account.
• Previous experience in customer support or technical support is an advantage.
• Basic computer literacy and familiarity with CRM or ticketing systems are beneficial.