Customer Success & Delivery Manager, Abu Dhabi
This role will be responsible for leading complex client integration projects while maintaining and developing strategic client relationships throughout the full integration-to-delivery lifecycle.
The successful candidate will act as a key point of contact for clients, working closely with the Commercial Director to ensure continuity of relationships, successful project delivery, and ongoing solution performance.
This is a highly visible role requiring a blend of project management, client success, analytical, and stakeholder management expertise.
Responsibilities:
Project Delivery & Integration
- Lead end-to-end client integration and implementation projects across multiple concurrent engagements.
- Manage project timelines, milestones, risks, dependencies, and stakeholder communications.
- Coordinate internal teams and external stakeholders to ensure successful project execution.
- Drive delivery excellence while ensuring projects are completed on time and within agreed objectives.
Client Relationship Management
- Own and develop day-to-day client relationships alongside the respective Commercial Director.
- Act as a trusted advisor throughout the client lifecycle, ensuring continuity from implementation through ongoing service delivery.
- Maintain regular engagement with clients to understand business objectives, challenges, and opportunities.
- Support retention, growth, and long-term partnership development.
Solution Performance & Analytics
- Monitor and evaluate solution performance using data and analytics.
- Analyse client performance metrics and provide actionable insights and recommendations.
- Identify trends, risks, and opportunities to improve client outcomes and overall service effectiveness.
- Develop and present performance reviews to both clients and internal stakeholders.
Stakeholder Management
- Build strong working relationships across commercial, operational, product, and technical teams.
- Influence stakeholders at all levels internally and externally.
- Facilitate effective communication between clients and delivery teams.
Skills / Experience Required:
- Significant experience managing complex client-facing projects and programmes.
- Strong background in Client Success Management, Technical Account Management, Account Management, or similar client delivery roles.
- Proven ability to manage multiple concurrent projects and client relationships.
- Excellent project management skills with experience delivering complex client integrations.
- Strong analytical mindset with the ability to interpret performance data, metrics, and business insights.
- Exceptional stakeholder management and relationship-building capabilities.
- Strong communication, presentation, and problem-solving skills.
- Experience working within commercial, contract delivery, or client services environments.
- Experience within security, fraud prevention, authentication, identity, or related technology sectors.
- Background in consulting, particularly management consulting.
- Experience supporting enterprise-level clients and large-scale implementations.
- Familiarity with technical integration projects and SaaS-based solutions.
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Important: job fraud
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