Client Account
Representative
We are seeking a detail-oriented and professional Client Account Representative to join our team. This role is well suited for someone who is confident handling inbound inquiries, gathering information, and maintaining accurate records within internal systems.
You will serve as the first point of contact for inbound inquiries, responsible for collecting relevant details, documenting information accurately, and coordinating next steps with internal teams.
Responsibilities
- Respond to inbound calls in a professional and courteous manner
- Ask structured questions to gather relevant client information
- Accurately enter and update lead information within a CRM system
- Coordinate and route qualified inquiries to appropriate internal stakeholders
- Maintain high standards of data accuracy and organization
- Follow established processes and operational guidelines
- Collaborate with internal teams to ensure a smooth handoff of inquiries
Requirements
- Fluent, clear, and professional English communication skills
- Strong verbal communication and active listening abilities
- Professional phone presence and customer-focused approach
- Experience with CRM systems or the ability to learn quickly
- Strong attention to detail and organizational skills
- Reliable internet connection and a quiet work environment
Compensation
- Compensation paid in USD
- Competitive base salary
- Performance-based incentives introduced over time based on defined KPIs
Why Join Us
- Clearly defined role expectations and structured workflows
- Inbound-focused position with no cold calling
- Opportunity for performance-based growth
- Professional, collaborative work environment
