Customer Care Executive

Act as the first point of contact for walk-in customers, phone calls, emails, and digital inquiries, ensuring a professional and welcoming experience.

Handle customer queries, requests, and complaints efficiently while maintaining high service quality standards.

Provide accurate information about Azizi Developments projects, services, policies, and procedures.

Coordinate with internal departments such as sales, leasing, handover, and facilities to ensure timely resolution of customer concerns.

Maintain accurate records of customer interactions, complaints, and resolutions in the system.

Follow up with customers to ensure complete satisfaction and proper closure of requests.

Adhere to company service protocols, SLAs, and customer experience guidelines.

Build and maintain strong relationships with customers through clear communication, empathy, and professionalism.

Support front desk and reception activities when required.

Contribute to continuous improvement of customer service processes through feedback and reporting.

Requirements:

Proven experience in front end customer service or customer care, preferably in real estate or a service-oriented industry.

Strong verbal and written communication skills.

Customer-focused mindset with excellent problem-solving and conflict resolution skills.

Ability to manage high-volume customer interactions and work effectively under pressure.

Proficiency in MS Office and customer relationship management systems.

Professional appearance, positive attitude, and alignment with Azizi Developments brand values.