Job Title Customer Care Executive
Type Outsourced
Contract Duration- 6 months contract
Work Location Dubai
Mandatory Banking/Finance experience or Basic understanding of banking policies, UAE regulatory expectations
Key Responsibilities
- Communicate clearly across voice, email, and digital channels; explain AIF products in simple terms.
- Show active listening and empathy to resolve complaints and build trust.
- Maintain professional tone and etiquette across all channels.
- Analyze issues, identify root causes, and take appropriate action or escalate.
- Use knowledge bases and SOPs for quick resolutions; take ownership until closure.
- Adapt to high volumes and changing processes while maintaining quality.
- Ensure accuracy in data entry, case logging, and documentation.
- Understand basic banking policies, UAE regulations (KYC, confidentiality), and internal approvals.
- Operate contact center tools (telephony, CRM, ticketing, MS Office) efficiently.
- Manage time effectively; meet KPIs (AHT, FCR, QA, SLA).
- Collaborate with team for coverage, knowledge sharing, and cross-training.
- Embrace feedback and coaching for continuous improvement.
- Be flexible with shifts.
Regards
TASC Recruitment Team
