Customer Care specialist

Who Are We

HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.

HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments, HALA Cashier and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.

Founded in 2017, HALA is currently duly licensed by the Saudi Arabian Central Bank as well as the Financials Services Regulatory Authority (FSRA) in Abu Dhabi Global Market.

Education

Bachelor's Degree in business, finance or equivalent field of studies

Experience

Minimum of 2 years of experience in customer service or support roles, preferably within the fintech or financial services industry with an experience in CRM systems and customer service software.

Skills

Computer Skills: Advanced in relevant software and tools (e.g., CRM systems, Microsoft Office Suite).

Languages: Fluent in English and Arabic

Advanced understanding of fintech products, services, and regulatory environment, excellent leadership and team management capabilities, and exceptional analytical and problem-solving skills.

Core Competencies

Self-Actualization & Fulfilment: Proficiency Level ADVANCED

Team Synergy & Development: Proficiency Level - ADVANCED

Entrepreneurial Mindset & Drive: Proficiency Level - ADVANCED

Business Acumen & Diligence: Proficiency Level - ADVANCED

JOB-SPECIFIC

• Respond promptly and professionally to customer inquiries via phone, email, chat, and social media.
• Provide accurate information and assistance regarding fintech products, services, and transactions.
• Gather and analyze customer feedback to identify areas for improvement in products and services.
• Participate in training and development programs to enhance customer service skills.
• Contribute to the development and improvement of customer service policies and procedures.
• Achieve high levels of customer satisfaction by providing timely and effective support.
• Provide actionable feedback to improve products, services, and customer service processes.
• Participate into the initiatives to enhance the overall customer experience.

• We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
• We offer highly competitive compensation packages, including the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
• You will be given a lot of responsibility and trust.We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.