Customer Experience Advisor

Employment:Full Time

This role combines client-facing service with operational and aesthetic support in a high-end beauty or wellness environment. The Customer Experience Advisor plays a key role in ensuring a seamless, elevated experience for clients from arrival to departure, while also supporting the medical or aesthetic teams with general coordination and post-treatment care. This includes reception duties, product knowledge, and basic makeup application using professional-grade products.

Key Responsibilities:

Client Experience & Front Desk Duties

- Provide a warm and professional welcome and exit for all clients.

- Coordinate scheduling, invoicing, and follow-ups.

- Maintain cleanliness and readiness of client-facing areas and amenities.

- Manage refreshments and maintain stock of office and retail products.

- Ensure smooth communication between clients and internal teams during visits.

- Offer feedback and suggestions for improving the customer journey.

Operational & Team Support

- Assist with light administrative and coordination tasks during staff absences or peak times.

- Support with imaging and documentation as needed.

- Maintain inventory of cosmetic and skincare products.

- Communicate and embody the brand's vision and values to clients.

Makeup & Post-Treatment Support

- Apply natural, post-treatment makeup using medical-grade products.

- Consult with clients to ensure comfort and satisfaction with their appearance.

- Maintain strict hygiene standards and ensure tools and products are properly managed.

Requirements:

- Experience in the beauty, aesthetics, or medical wellness industry; healthcare assistant background is a plus.

- Strong customer service skills with a polished, client-focused attitude.

- Excellent verbal communication and interpersonal skills.

- High attention to detail and ability to multitask in a dynamic environment.

- Flexibility to support outside of regular working hours when needed.

- Culturally aware, adaptable, and able to represent the brand with professionalism.

- A proactive mindset with problem-solving capabilities.

- Willingness to learn and assist with non-core tasks when required.