Customer Experience & Order Coordinator (Arabic)

PECTIV is a premium feminine care ecommerce brand focused on delivering innovative products and exceptional customer experience across the UAE and KSA.

We are looking for a proactive and organized Customer Experience & Order Coordinator to support our customers and ensure smooth order operations.

This role will manage customer communication, order coordination, delivery follow-ups, and customer satisfaction.

• Reply to customer inquiries via WhatsApp and email
• Follow up on delivery delays and customer complaints
• Coordinate with 3PL partners regarding order issues
• Handle address corrections and delivery updates
• Support subscription and reorder follow-ups
• Maintain customer satisfaction and service quality
• Collect customer feedback and reviews
• Coordinate internally with operations and marketing teams

• Strong communication skills in English & Arabic
• Organized and detail-oriented personality
• Experience in ecommerce customer service is preferred
• Ability to solve problems quickly and professionally
• Familiarity with Shopify or ecommerce systems is a plus
• Positive attitude and customer-first mindset