Customer Experience (CX) & Contact Center

We are currently looking for Customer Experience (CX) and Contact Center professionals to join our team in Riyadh, Saudi Arabia.

We welcome candidates with experience in Customer Service, Call Centers, and Customer Experience operations who are passionate about delivering exceptional service and improving customer journeys.

Location

Riyadh, Saudi Arabia

Employment Type

Full-Time

We are hiring across multiple CX roles, including:

Customer Service Representative

Call Center Agent

Contact Center Agent

Customer Support Specialist

Technical Support Agent

Omnichannel Support Agent

Customer Experience Specialist

CX Analyst

Quality Assurance Analyst (Call Center)

CX Quality Specialist

Workforce Management Specialist

Training Specialist (Contact Center)

Knowledge Management Specialist

Team Leader Contact Center

Customer Service Supervisor

Contact Center Supervisor

CX Operations Supervisor

Contact Center Manager

Customer Experience Manager

CX Operations Manager

Service Delivery Manager

Key Responsibilities

Handle customer inquiries through phone, email, chat, or digital channels

Provide professional and accurate customer support

Ensure high levels of customer satisfaction and service quality

Monitor service performance and operational standards

Support customer experience improvement initiatives

Collaborate with teams to deliver efficient service operations

Requirements

Experience in Customer Experience, Customer Service, or Contact Center environments

Strong communication and problem-solving skills

Ability to work in a fast-paced environment

Familiarity with CRM or Contact Center systems is a plus

Arabic and/or English communication skills