Customer Experience Specialist (CX)

We are looking for a Customer Experience Specialist to support our growing educational organization and ensure a consistent, high-quality customer experience across all schools.

Key Responsibilities:

• Follow up on ticket resolution and closure across systems and campuses, ensuring timely handling and proper escalation.
• Manage and monitor the CRM system to ensure accurate and timely admissions responses.
• Analyze calls, tickets, and customer data, and prepare periodic performance reports.
• Conduct regular customer journey testing and support continuous improvement initiatives.
• Manage customer complaints through to final resolution, ensuring overall customer satisfaction.

Requirements:

• Bachelor's degree in a relevant field.
• Minimum 3 years of experience in Customer Experience, Customer Service, or CRM-related roles.
• Strong communication skills in Arabic and English.

Location: Riyadh, Saudi Arabia