Area of Knowledge:
- In-depth understanding of company offerings.
- Effective communication and problem resolution.
- Proficiency in customer management tools.
- Knowledge of internal procedures and escalation protocols.
- Handling customer interactions across phone, email, and chat.
- Strong listening and communication skills.
Key Responsibilities:
- Address customer inquiries and resolve complaints effectively.
- Ensure accurate information is provided to customers.
- Maintain high service standards and meet deadlines.
- Offer support, resources, and assistance to customers and team members.
- Monitor customer interactions and ensure issue resolution.
- Identify areas for process improvement to enhance service delivery.
- Collect and implement feedback from customers and team members.
- Participate in training and development sessions to improve skills.
- Maintain necessary tools and equipment to support service functions.
Minimum requirements of the role:
Essential:
- Bachelor's degree in Insurance and Risk Management, or related field.
Years of Experience:
- 0 to 2 Years of Experience in insurance or related field.
