Position Overview
We are seeking a detail-oriented and process-driven Customer Operations Representative to support customer-related workflows and internal coordination in a fully remote environment. This role is ideal for individuals who excel at managing structured tasks, maintaining accurate records, and ensuring customer requests move efficiently through operational systems.
In this position, you will work at the intersection of customer service and operations, helping to streamline processes, maintain documentation accuracy, and support cross-functional collaboration. Your ability to stay organized, communicate clearly, and monitor workflow progress will directly contribute to service quality and operational reliability.
This opportunity is well suited for professionals who value accountability, structure, and consistency in a remote work setting.
Key Responsibilities
- Process and manage customer-related requests within internal systems
- Coordinate with cross-functional teams to ensure timely task completion
- Maintain accurate and up-to-date records in CRM and operational platforms
- Monitor workflows to ensure deadlines and service standards are met
- Identify inefficiencies or bottlenecks and escalate concerns appropriately
- Assist with onboarding documentation and account updates
- Prepare operational summaries or status updates when required
- Ensure compliance with internal procedures and documentation standards
Your contributions will help maintain operational efficiency and deliver a seamless customer experience.
Qualifications
- Previous experience in customer operations, administrative support, or customer service preferred
- Strong written and verbal communication skills
- Excellent organizational and multitasking abilities
- Proficiency in CRM systems, spreadsheets, and workflow tools
- High attention to detail and process adherence
- Ability to work independently and prioritize effectively in a remote environment
- Problem-solving mindset with a proactive approach
Work Structure
- Fully remote position
- Flexible scheduling based on operational needs
- Clearly defined productivity and quality benchmarks
- Collaborative work environment with structured processes
Engagement Terms
- Independent contractor or employee classification depending on placement
- Weekly payments through supported platforms
- Performance-based incentives may be available
- Responsibilities may evolve based on operational requirements
Key Skills
Customer Operations, Operations Support, CRM Management, Workflow Coordination, Customer Account Management, Process Improvement, Administrative Support, Data Entry, Service Level Agreements (SLA), Customer Experience (CX), Cross-Functional Collaboration, Reporting, Microsoft Excel, Google Workspace, Documentation Management, Task Tracking, Escalation Management, Problem Solving, Communication Skills, Remote Work, Organizational Skills, Performance Monitoring
Application Process
- Submit your updated resume highlighting relevant experience
- Qualified candidates can expect follow-up communication within a few business days
We are looking for dependable professionals who are committed to operational excellence and delivering consistent, high-quality customer support in a remote environment.
