Position Overview
We are seeking a detail-oriented and service-focused Customer Operations Representative to support customer-facing processes and internal operational workflows in a fully remote environment. This role is ideal for individuals who excel at coordinating tasks, maintaining accurate records, and ensuring customer requests are handled efficiently from initiation to resolution.
In this position, you will serve as a bridge between customers and internal teams, ensuring smooth communication, accurate documentation, and timely follow-through. Your ability to manage operational tasks while maintaining a customer-first mindset will directly contribute to service quality and overall efficiency.
This opportunity is well suited for professionals who value structure, accountability, and consistency in a remote work setting.
Key Responsibilities
- Manage and process customer requests within internal systems
- Coordinate with internal departments to ensure timely issue resolution
- Maintain accurate records of customer interactions and operational updates
- Monitor workflows to ensure service standards and deadlines are met
- Identify operational bottlenecks and escalate concerns when necessary
- Support onboarding processes and customer account updates
- Prepare summaries or reports related to customer operations activity
- Ensure compliance with internal procedures and documentation standards
Your contributions will help streamline customer operations and enhance overall service reliability.
Qualifications
- Previous experience in customer operations, customer support, or administrative coordination preferred
- Strong written and verbal communication skills
- Excellent organizational and multitasking abilities
- Proficiency in CRM systems, spreadsheets, and workflow tools
- Strong attention to detail and process adherence
- Ability to work independently and manage priorities in a remote environment
- Problem-solving mindset with a proactive approach
Work Structure
- Fully remote position
- Flexible scheduling based on operational requirements
- Clearly defined productivity and quality benchmarks
- Ongoing collaboration with cross-functional teams
Engagement Terms
- Independent contractor or employee classification depending on placement
- Weekly payments through supported platforms
- Performance-based incentives may be available
- Role responsibilities may evolve based on operational needs
Key Skills
Customer Operations, Operations Support, CRM Management, Workflow Coordination, Customer Account Management, Process Improvement, Data Entry, Administrative Support, Service Level Agreements (SLA), Customer Experience (CX), Cross-Functional Collaboration, Reporting, Microsoft Excel, Google Workspace, Documentation Management, Problem Solving, Communication Skills, Remote Work, Task Tracking, Escalation Management, Organizational Skills, Performance Monitoring
Application Process
- Submit your updated resume highlighting relevant customer operations or support experience
- Qualified candidates can expect follow-up communication within a few business days
We are looking for dependable professionals who are committed to operational excellence and delivering seamless customer experiences in a remote environment.
