Location: Saudi Arabia
Employment Type: Full-time
Join our client's growing team!
Our client, a leading company operating in the Information Technology and Digital Solutions sector, is seeking a Customer Relations Manager to lead its customer service team and ensure an outstanding customer experience.
The successful candidate will play a key role in maintaining customer satisfaction, managing escalations, and continuously improving service quality.
Key Responsibilities
- Lead and supervise the Customer Relations team.
- Ensure a high level of customer satisfaction across all communication channels.
- Manage customer complaints and complex escalations.
- Monitor team performance and customer service KPIs.
- Develop and implement initiatives to improve customer experience.
- Coordinate with internal departments to resolve customer issues efficiently.
- Prepare performance reports and recommend process improvements.
- Coach and develop team members to achieve operational excellence.
- Ensure compliance with company policies and service standards.
Requirements
- Previous experience managing a customer service or customer relations team.
- Strong leadership and communication skills.
- Experience handling customer complaints and escalations.
- Customer-focused mindset with strong problem-solving abilities.
- Experience using CRM systems.
- Excellent organizational and reporting skills.
- Fluent in English (Arabic is an advantage).
