Customer Relations Specialist

About Arabian Oud

Arabian Oud marks the largest Middle Eastern fragrance house in the world since opening our doors in 1982 in the traditional former marketplace of Riyadh, Souk al-Zal, with an objective to source one of the rarest scents, Oud, which has served Middle Eastern perfumery for centuries. A renowned brand formulating unconventional fragrances, incense and oils of the finest quality.

Today, the Arabian Oud fragrance house – headquartered in Saudi Arabia – is a global brand with over 1200 stores in many parts of the world, and 400 distinctive products in its collection, spread over 37 countries. Our signature stores thrive in Paris, Dubai, Milano, Madrid, Nice, Berlin, Istanbul, New York, Kuala Lumpur, London Oxford Street, Westfield Stratford, Westfield London, and Bluewater.

Job Purpose

We are seeking a dedicated and customer-focused professional to join our team as a Customer Relations Specialist. The role is responsible for managing customer interactions across various channels, resolving issues with empathy, and ensuring service excellence in line with company standards.

Key Responsibilities

• Respond to customer inquiries via social media, WhatsApp, and phone calls in a timely and professional manner.
• Use CRM systems to log interactions, track cases, and ensure proper follow-up.
• Provide accurate information about products, services, and company policies.
• Handle customer complaints with empathy and ensure effective resolution.
• Maintain service quality standards in line with company guidelines.

Requirements

• Strong communication skills in both Arabic and English (written and spoken).
• Ability to multitask and manage multiple customer conversations simultaneously.
• High attention to detail and customer service orientation.
• Willingness to work in a hybrid environment (combination of on-site and remote work).