Customer Relations Specialist

Company Description First Dental Center is a multi-specialty dental provider offering orthodontics, clear aligners, veneers, pediatric dentistry, dental implants, root canal therapy, crowns and bridges, and oral surgery. The centers are located across Cairo, Sheikh Zayed, Maadi, Zamalek, and New Giza, serving a diverse patient base with a wide range of dental needs. The team focuses on delivering high-quality care and creating a welcoming environment for individuals and families. Patients can easily book appointments in person or online, making access to care convenient and efficient for busy schedules.
Role Description The Customer Relations Specialist is a full-time, on-site role based at the First Dental Center location in Qesm El Zamalek. This role is responsible for greeting patients, managing appointment scheduling, and assisting with check-in and check-out processes to ensure a smooth patient experience. The specialist responds to inquiries via phone, email, and in person, providing clear information on services, pricing, and appointment availability. Day-to-day tasks include handling patient feedback, resolving concerns, coordinating with clinical and administrative teams, and maintaining accurate patient records. The role also supports initiatives aimed at improving patient loyalty, satisfaction, and overall service quality.
Qualifications

• Customer Service and Customer Support skills to assist patients professionally and handle inquiries efficiently.
• Customer Retention and Customer Satisfaction skills to foster long-term relationships and ensure positive experiences.
• Strong Communication skills, including clear verbal and written communication in a patient-facing environment.
• Previous experience in a dental, medical, or clinic setting is preferred.
• Ability to work on-site full time in Qesm El Zamalek and collaborate with multidisciplinary teams.
• Proficiency with appointment scheduling systems and basic computer applications.
• Excellent organizational skills and attention to detail when managing patient information and daily workflows.
• Fluency in English and Arabic is an advantage.