Customer Relationship Management Executive

CRM Executive

About Hantec Markets

Hantec Markets is a global, multi-regulated financial services provider offering online trading solutions across FX, commodities, indices, and CFDs. With a strong focus on technology, security, and client experience, Hantec Markets continues to invest in modern, scalable platforms that support global growth and regulatory excellence.

Role Summary

The CRM Executive is responsible for supporting the planning, execution, and optimization of communications. This role ensures the timely delivery of targeted customer communications, manages day-to-day CRM operations, and supports the CRM team in driving customer engagement and retention initiatives. The CRM Executive works closely with cross-functional teams to execute campaigns, maintain the communication calendar, and contribute to CRM projects.

Key Responsibilities

• Execute CRM campaigns from planning through deployment, ensuring timely and accurate delivery across all customer communication channels.
• Manage and maintain the CRM communication calendar, coordinating campaign schedules and stakeholder requirements.
• Support day-to-day CRM operations, including audience segmentation, campaign setup, testing, deployment, and reporting.
• Assist the team in the execution of CRM initiatives, projects, and process improvements.
• Collaborate with cross-functional teams, including creative, content, etc to support business objectives and campaign requirements.
• Perform quality assurance checks to ensure campaigns are executed accurately and in line with brand and business guidelines.
• Monitor campaign performance and provide basic insights and recommendations for optimization.
• Maintain CRM databases and ensure data accuracy and compliance with relevant policies and procedures.
• Apply basic HTML knowledge to create, edit, and troubleshoot email templates and customer communications.
• Support ad hoc CRM activities, customer engagement initiatives, and special projects as required.