Customer Relationship Manager

Role & responsibilities

* Set store sales plans and quotas aligned with business objectives.

* Maintain Gross Margin, SOH, Segment & Brand mix, Discount management, and other metrics as per business strategy.

* Implement production, productivity, quality, and customer service standards.

* Recommend product lines and ensure appropriate merchandise mix.

* Drive sales, margin, shrink control, inventory management and cost optimization.

* Manage commercials and statutory compliance.

* Manage performance and foster teamwork among store staff.

* Identify and develop talent for critical positions.

* Address customer feedback to improve service and processes.

* Stay updated on competition and manage customer escalations.

* Drive local events and promotions as per marketing calendar.

* Promote a Customer Obsessed Culture to prioritize customer centricity.