Execute relevant financial transaction for clients in line with service.
Create and exploit opportunities to promote and sell a portfolio of products and services that meets the needs of existing and prospective customers to achieve the assigned sales objectives/standards.
Maximize the referral opportunities from client interactions.
Identify and act on sales and relationship –deepening opportunities to facilitate retention and continued relationship.
Establish successful opening and deepening of relationships.
Be highly alert to cross –sell opportunities identified by accessing client needs and refer to appropriate specialists (liability, Retail, TFS, Cash Management and treasury ect.
Need to be able to manage account-opening support.
Propose and implement strategies to enhance x-sell.
Understand access channels (ATM, Internet banking, Phone banking, etc.) to proactively educate clients on access options.
Adapt sales approach to the clients, values and needs
Address customer problems and complaints to achieve satisfactory resolutions.
Referring issues beyond the role limit to appropriate points of reference.
Resolve client problems and respond to inquiries quickly and effectively.
Adhere to legal, corporate and regulator procedures.
Apply and comply with relevant processes, procedures and controls to meet the unit's needs while providing efficient service to customers.
Maintain strict control of confidential documents/secured negotiable items to prevent loss or misuse.
To continuously strive for self-development and improvement by identifying training/coaching needs and communicating them in a timely manner to the center manager as appropriate.
Assist/ update and coach retail customer service representative in any business related products.
Job Skills & Qualifications:
Bachelor graduate
UAE National with up to 3 years of experience in similar role
What we offer you:
Competitive salary package
Strong emphasis on work-life balance and wellbeing across the bank
World-class Learning & Development platform and career development
Generous annual leave entitlement and Private Healthcare
