Customer Service Admin (Arabic Speaker)

Job Details:

Customer Service Admin (Arabic Speaker)

Location: Dubai

Experience and Skills:

Minimum 1 year in community management, property administration, customer service, front-office, hospitality, or a comparable resident- or client-facing role.

• Strong attention to detail and observation skills
• Excellent written and verbal communication
• Strong organizational and administrative discipline
• Customer-service approach to work
• Comfort with digital tools
• Arabic and English only

Roles, Responsibilities, Duties

Service Charge Collection

• Manage service charge collections and follow up on outstanding payments.
• Maintain the profiling/tracking record with unit balance update and comparison with Mollak system

Owner & Resident Records (Master Data)

• Own and maintain accurate, current owner and resident records (unit details, tenancy agreements, contact information, move-in/out history, NOC records, and RDC case logs) including updates through the Mollak portal.
• Maintain all community documents in an organised, up-to-date, and accessible condition, correctly filed physically and digitally, with nothing missing or out of date.
• Incorporate resident and occupancy updates provided by the on-site Community Liaison into the master records.
• Handle all owner and resident data with strict confidentiality.

Legal Monitoring and Administration

• Issue and monitor Mollak Legal Notices.
• Monitor RDC (Rental Dispute Center) cases and updates.
• Own the follow-up of RDC rent dispute cases for assigned communities as part of the community ownership responsibility.
• Maintain an accurate, up-to-date RDC case log — hearing dates, amounts outstanding, case status and next actions
• Issue payment demand letters to defaulting owners as instructed by the Compliance Manager
• Coordinate with the Compliance Manager on case documentation and hearing preparation
• Record all payment arrangements with defaulting owners and report to the Compliance Manager promptly
• Report new non-payment cases to the Compliance Manager within 5 working days of the due date being missed

Inquiries and Complaints Management

• Resolve client concerns through, verbal and electronic communication face to face if required.
• Manage and respond to cases received through systems
• Coordinate with relevant departments to ensure timely resolution of issues.
• Handle walk-in clients, including those without prior appointments.

Payment Reconciliation — Finance Support

• Support the Accountant with payment allocation and reconciliation of bank receipts.
• Investigate and process unknown or unidentified payments, escalating to Finance for approval.

Communication and Announcements

• Monitor the building/collections email accounts and respond to inquiries, requests, and concerns.
• Circulate notices, information packs, monthly reports, and community announcements.
• Maintain and update the manual tracker monitoring daily email volume — categorised by General Inquiries, Complaints, and E-Services Requests (Move-In, Move-Out, Work Permit, Fit-Out, Access Device, and other community services) until the system is active.

Lease Company / Holiday Homes Management

• Ensuring that lease operators, holiday homes, and short-term rental providers maintain valid and up-to-date documentation in compliance with applicable regulations and community requirements.
• The role also overseesthe dailyprocessing and approval of lease company and holiday home applications.

Qualification:

Highschool education – Minimum requirement

Basic awareness of RERA and community/OC processes is an advantage

Familiarity with the Mollak system and E-Services platforms is an advantage