Customer Service Administrator (Temporary – 6 Months)
Location: Dubai (On-site)
Duration: 6 Months (Temporary Contract)
Salary: AED 5,000 per month
Start Date: Immediate
Working Schedule: Monday to Saturday, 8 working hours per day (excluding lunch)
About the Company
Your client is one of the region's leading alcoholic beverage distributors, supplying a premium portfolio of international wines, spirits, and beers to the hospitality, retail, and trade sectors across the UAE.
About the Role
We are looking for two Customer Service Administrators to support business operations during a major system transition and warehouse migration. The successful candidates will play a key role in maintaining excellent customer service, ensuring smooth order processing, and supporting business continuity during a high-volume operational period.
Key Responsibilities
- Manage customer enquiries via phone, email, and support tickets
- Respond promptly to customer requests while maintaining agreed service levels
- Process customer orders accurately within ERP systems
- Support the On-Trade team with daily operational and administrative activities
- Coordinate with internal departments to ensure timely order fulfillment
- Resolve customer issues and follow up until closure
- Maintain accurate customer records and documentation
- Support business continuity during warehouse migration and system implementation
- Perform general administrative duties as required
Requirements
- Bachelor's degree or equivalent qualification
- Excellent written and spoken English
- Previous experience in customer service, sales support, order processing, or administrative support
- Experience supporting B2B customers and working with multiple internal stakeholders
- Proficient in Microsoft Office (Excel, Word, Outlook)
- Experience using ERP and/or CRM systems
- Strong communication, organisational, and problem-solving skills
- Able to work in a fast-paced, high-volume environment
- Adaptable, proactive, and eager to learn
- Immediate availability is highly preferred
Working Conditions
- On-site role based in Dubai
- Monday to Saturday (6-day work week)
- 8 working hours per day
- Flexibility to work weekends and public holidays when required by business operations
