Customer Service Agent (Arabic Speaker)

Black Pearl Consult is looking for a customer-focused and organised Customer Service Agent to support daily customer service operations in Sajja, Sharjah. The successful candidate will be responsible for handling customer enquiries, processing orders, coordinating deliveries, resolving complaints, and ensuring a smooth customer experience.

The ideal candidate should have excellent communication and coordination skills, experience in customer service, and preferably knowledge of ERP systems, particularly Odoo.

Key Responsibilities

• Handle incoming customer enquiries through phone calls, emails, WhatsApp, and other communication channels.
  
• Assist customers with product information, order status, availability, pricing, and delivery schedules.
  
• Process customer orders and update relevant information in the company's ERP system, preferably Odoo.
  
• Coordinate with warehouse, logistics, sales, and delivery teams to ensure timely order fulfilment.
  
• Follow up on pending orders, deliveries, exchanges, and returns.
  
• Handle customer complaints and concerns professionally and provide appropriate solutions.
  
• Maintain accurate customer records, service requests, and communication history.
  
• Monitor order progress and proactively update customers on any delays or changes.
  
• Coordinate with internal departments to resolve customer-related issues efficiently.
  
• Prepare daily customer service reports and maintain proper documentation.
  
• Ensure a high standard of customer satisfaction and professional communication.