Customer service agent(billing account) / fluent in English is a must

Company Description Teleperformance is a French multinational company and a global leader in customer experience management, operating in more than 80 countries. In Egypt, Teleperformance has been a pioneer in the contact center industry since 2007, with seven sites across New Cairo, Mohandessin, Kattameya, Alexandria, and Tanta. The company manages over 45 projects serving clients in Canada, the US, the UK, the Middle East, and Egypt in more than 25 languages. These projects support multiple industries, including travel and tourism, consumer electronics, telecommunications, and other sectors, offering diverse career paths for customer service professionals. Team members benefit from working in an international environment focused on service quality and professional development.
Role Description This is a full-time, on-site Customer Service Agent (Billing Account) role based in Cairo, Egypt. The agent will handle incoming customer inquiries related to billing, accounts, payments, and service plans, ensuring accurate information and timely resolution. Daily tasks include responding to phone calls or digital inquiries, clarifying billing issues, updating account information, and documenting interactions in the system. The role involves maintaining high levels of customer satisfaction by following company procedures, adhering to quality standards, and escalating complex issues when necessary. Fluency in English is essential for communicating with international customers and collaborating with internal teams.
Qualifications

• Strong customer-focused skills, including Customer Service and Customer Satisfaction, with the ability to manage inquiries professionally and courteously.
• Experience as Customer Service Representatives or in similar frontline roles, handling billing or account-related questions.
• Excellent Communication skills in English (spoken and written), with clear, confident, and empathetic interaction styles.
• Account Management capabilities, including updating customer profiles, tracking billing issues, and ensuring accurate records.
• Ability to work on-site in Cairo, Egypt, in rotating shifts, including evenings, weekends, and holidays as required.
• Basic computer literacy and proficiency in CRM or contact center tools; ability to learn new systems quickly.
• Strong problem-solving, attention to detail, and time management skills in a high-volume environment.
• Previous experience in a contact center, billing support, or telecommunications environment is an advantage.
• High school diploma or equivalent; post-secondary education in business, communications, or related fields is a plus.