Company Description
Raya Customer Experience (Raya CX) specializes in next-generation Business Process Outsourcing (BPO) and customer experience management for clients in various industries. Since 2001, Raya CX has been a trusted partner for delivering customer service, technical support, and global services to Fortune 1000 companies across North America, Europe, the Middle East, and Africa. Leveraging highly skilled labor markets, the company provides comprehensive outsourcing solutions driven by advanced technology, robust strategies, ongoing innovation, and continuous improvement.
Role Description
This full-time, on-site role for a Customer Service Agent requires a fluent C1-level English speaker and is based in Qesm El Maadi. The agent will handle customer inquiries, deliver exceptional service, resolve customer concerns, and ensure high levels of customer satisfaction. Responsibilities also include maintaining a positive customer experience, addressing feedback, and working closely with the team to meet customer service KPIs.
Qualifications
- Proficiency in Customer Service, focusing on Customer Support and ensuring Customer Satisfaction
- Understanding of Customer Experience and ability to enhance interactions with customers
- Strong interpersonal and communication skills in both written and spoken English
- Capability to work collaboratively in an on-site environment
- Problem-solving skills and ability to handle customer complaints effectively
- Previous experience in customer service or a related role is a plus
- High school diploma or equivalent; additional qualifications in relevant fields are advantageous
