Company Description
Aura Communication is a service-focused company established in 2012 in Cairo, Egypt, with over 800 employees dedicated to delivering exceptional customer experiences. We offer a diverse range of Business Process Outsourcing (BPO) services, including call center operations, inbound and outbound support, and back office services tailored to client needs. With expertise in customer care, sales, marketing, and technical support, we specialize in providing flexible and high-quality outsourced customer support solutions.
Role Description
This is a full-time hybrid role for a Customer Service Agent supporting English-speaking accounts. The position is based in Cairo, Egypt, with the flexibility to work from home on designated days. Responsibilities include managing customer inquiries, resolving issues efficiently, ensuring high levels of customer satisfaction, and maintaining records of customer interactions. The role also involves developing positive relationships with clients to foster trust and loyalty.
Qualifications
- Proficiency in delivering exceptional Customer Service and ensuring high levels of Customer Satisfaction
- Familiarity with the responsibilities of Customer Service Representatives and experience in Account Management
- English Proficiency is a Must!
- Problem-solving skills, ability to handle challenging scenarios, and adaptability to hybrid work setups
- Previous experience in a customer-facing role is preferred
Job Details
- It's a Hybrid Module
- WFH Flexibility
- Paid training program
- Transportation provided
- Equipment provided
- Social and Medical Insurance
- Effective Net Salary and Kpis up to 20k
