About the Role
We are seeking experienced, customer-focused Multichannel Support Agents to handle phone, email and live chat interactions for a seasonal consumer brand operating in Europe. Agents will act as front-line brand representatives, delivering high-quality, timely, and professional support across multiple languages and regions.
What You'll Do
- Handle phone, email and live chat customer inquiries in line with defined SLAs.
- Provide accurate, clear, and empathetic responses across all channels.
- Manage multiple conversations (especially live chat and email) simultaneously while maintaining high quality standards.
- Resolve customer issues independently where possible and escalate complex cases appropriately.
- Accurately document interactions in CRM/ticketing systems.
- Adapt quickly to seasonal fluctuations in contact volume, particularly during peak periods.
- Maintain professionalism and consistency when representing the brand across different markets.
What We're Looking For
- 2+ years experience in a multichannel customer support role (phone, email, and live chat).
- Prior experience supporting consumer-facing or e-commerce brands is strongly preferred.
- Comfortable working in environments with variable and seasonal volumes.
- Native or near-native proficiency is a MUST, both German and English (C1 level above).
- Excellent verbal and written communication skills.
- Strong active listening and empathy.
- Ability to explain processes and solutions clearly and confidently.
- Culturally aware and comfortable supporting customers across different regions.
- Calm, professional, and solution-oriented under pressure.
- Experience using CRM, ticketing, and telephony systems.
- Strong computer literacy and ability to learn new tools quickly.
- Accurate documentation and attention to detail.
What We Offer
- Full remote work arrangement.
- A supportive, collaborative, and high-performance environment.
- The opportunity to work with high-quality international clients and a global team.
- Comprehensive training to give you the skills and knowledge you need to succeed.
- Opportunities for professional growth.
Schedule & Availability
- This is a full-time role (44 hours per week), with coverage of MondayFriday, 10:0017:00 CET (GMT +1).
- European operations closed on Italian public holidays.
- Reliable availability during peak seasonal periods is essential.
IMPORTANT NOTES:
- This role is only open to applicants from Egypt.
- Influx never asks candidates to make any payment throughout the entire recruitment process.
- Successful candidates will be contacted only through email ending with @influx.com.
