Customer service agent - technical support

Role Description

This is a full-time, on-site role for a Customer Support Executive at our Cairo location. The role involves delivering exceptional customer service by resolving customer inquiries, issues, and complaints across various communication channels. Responsibilities include assisting customers with technical support, ensuring their satisfaction, and maintaining service excellence.

Additionally, the role involves maintaining accurate records and collaborating with cross-functional teams to enhance customer experience. Support customers, troubleshoot issues & provide solutions.

No tech experience needed we train you!

Qualifications

Proven expertise in Customer Support, Customer Service, and ensuring Customer Satisfaction

Experience with Online Support and frequently utilized communication channels

Proficiency in providing Technical Support and troubleshooting solutions

Strong verbal and written communication skills and active listening capabilities

Empathy, problem-solving ability, and a customer-first mindset

Prior experience in contact centers or customer service-related roles is a plus

Proficiency in English

Requirements:

English B2-C1

Grads & undergrads

Tech-savvy or eager to learn

Flexible with night/rotational shifts