Founded in 2012, Waffarha is a leading savings platform (website and mobile App) in Egypt and expanding to the Gulf. Our primary aim is to provide exclusive deals in the MENA region. Waffarha's mission is to Transform the shopping experience by offering unparalleled deals and savings by Championing the spirit of wise spending in Egypt & MENA
- Handle a high volume of inbound and outbound calls in a timely and professional manner.
- Follow quality assuranceapproved scripts while addressing different customer inquiries.
- Identify customer needs, clarify information, investigate issues, and provide accurate solutions over calls.
- Document customer requests, interactions, and resolutions accurately on the system.
- Escalate complex cases by opening tickets and coordinating with the back-office team.
- Ensure high levels of customer satisfaction through effective communication and problem-solving.
Qualifications
- Bachelor's degree in any relevant field.
- Minimum 1 year of experience in a call center or customer service environment.
- Fluent Arabic speaker with a very good command of English.
- Strong verbal communication and active listening skills.
- Very good PC skills (Microsoft Office: Word, Excel, PowerPoint).
- Ability to multitask, prioritize tasks, and manage time efficiently.
- Customer-oriented mindset with adaptability to different situations.
- Ability to work under pressure and meet deadlines.
