International House Cairo is looking for an experienced and highly motivated Customer Service & Sales Executive to join our team.
This is an on-sitecustomer-facing role combining customer service, sales, lead management, and student relationship management. We are looking for someone who can deliver an exceptional customer experience while confidently converting enquiries and leads into enrolments.
Key Responsibilities
Customer Service & Customer Experience
- Handle customer enquiries through phone, WhatsApp, social media, email, and other communication channels.
- Provide accurate and professional information about IH Cairo courses, programmes, schedules, and services.
- Understand customers needs and recommend the most suitable course or programme.
- Build strong, long-term relationships with prospective and existing students.
- Follow up with customers throughout their journey and ensure a high level of customer satisfaction.
- Resolve customer concerns and complaints professionally and efficiently.
- Coordinate with academic, operations, and other internal teams to ensure a smooth customer experience.
Sales & Lead Conversion
- Manage and follow up on incoming leads from different marketing channels.
- Convert enquiries and qualified leads into course registrations and sales.
- Take ownership of the complete sales process, from the initial enquiry through to enrolment.
- Conduct effective sales conversations and identify customer needs and opportunities.
- Meet and exceed individual and team sales targets.
- Maintain an organised and accurate sales pipeline and CRM records.
- Identify opportunities for upselling, cross-selling, renewals, and repeat business.
- Follow up consistently with leads and ensure no sales opportunity is lost.
What We're Looking For
- 3+ years of proven experience in sales and customer service.
- Strong track record of achieving sales targets and converting leads.
- Excellent communication, negotiation, and relationship-building skills.
- Excellent English and Arabic communication skills, both written and spoken.
- Strong customer service mindset with a commercial and results-oriented approach.
- Excellent follow-up and organisational skills.
- Ability to handle multiple customers, leads, and priorities simultaneously.
- Strong problem-solving and conflict-resolution skills.
- Experience using CRM systems and digital communication platforms.
- Professional, confident, energetic, and proactive personality.
- Experience in the education, training, language learning, or similar service industry is highly desirable.
Apply now and join the IH Cairo team and send your CV to [Confidential Information]
