Job Title: Customer Service and Supply chain coordinator
Location: Riyadh, KSA
In this role, you will be responsible for managing the end-to-end order to cash process. The Customer Service and Supply chain coordinator will own customer orders from confirmation through delivery, billing, and post-delivery follow-up, ensuring accuracy, timeliness, and a premium customer experience.
It is a process-driven, operational customer service role rather than a call-center position. The individual will work closely with Sales, Logistics, Service Centers, and HQ and will typically manage assigned customers or territories.
Responsibilities:
- Process customer orders accurately from confirmation to billing
- Manage delivery dates and coordinate with logistics partners
- Monitor and manage order backlog, proactively flagging risks
- Maintain accurate data in SAP and CRM systems
- Support Sales teams with order status and forecasting
- Handle customer inquiries and company Care activities
- Manage post-delivery satisfaction surveys and follow up on issues
- Accurately manage the order portfolio (backlog), avoiding expired backlog and proactively liaising with Sales to foresee backlog slippage.
- Constantly update IT systems with all relevant information collected during distribution activities.
Requirements:
- Proven experience in Order Management, Customer Service, or a related role, ideally in a fast-paced, customer-centric environment.
- Minimum of 2-3 years of relevant experience.
- Strong sense of accountability and ownership of customer needs.
- Excellent communication skills, both verbal and written, with active listening and empathy.
- Knowledge of ERP systems (SAP preferred) and CRM management.
- Analytical and structured approach with strong problem-solving skills.
- Familiarity with local VAT and fiscal regulations.
- Fluency in English (preferred).
