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Azadea Group

Customer Service Assistant

Azadea Group
Qatar
2-4 Years

This job is no longer accepting applications

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  • Posted 24 months ago

Job Description

  • Interact directly with customers and respond to their inquiries and complaints in a timely manner, and direct unresolved issues to designated source
  • Maintain a customer database by collecting clients information and recording it in an accurate manner, and log details of customers inquiries, comments and complaints, as well as the action taken for future reference
  • Ensure that the brands and companies policies and procedures are respected as requested by the Manager and that customer service standards are being portrayed, established and complied at all times
  • Greet every customer as he/she enters the shop, release them from their purchase bags in order to allow a smooth shopping experience
  • Call customers after the delivery service in order to get feedback and monitor customer satisfaction
  • As requested, perform the duties of the Cashier including the opening and closing of the shop
  • Handle customers/staff announcement, and ensure appropriate music is being played at the right volume
  • Monitor fitting rooms on an on-going basis in order to ensure their cleanliness and tidiness at all times
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  • Bachelor%27s Degree is a plus
  • 2 years of experience in retail industry experience in Customer Service is a major plus
  • Active participation in at least one sporting activity and strong knowledge of sporting events and products
  • Fluency in English
  • Proficiency in MS Office
  • Attention to details: level 2
  • Communication Skills: level 2
  • Cultural Awareness: level 2
  • Customer Focus: level 2
  • Decision Making: level 1
  • Initiative: level 2
  • Teamwork: level 2

More Info

Job Type:
Permanent Job
Industry:
Retailing
Function:
Retail
Employment Type:
Full time

About Company

Azadea Group

AZADEA Group is a premier lifestyle retail company that owns and operates more than 35+ leading international franchise concepts across the Middle East and Africa. With over 10,000 employees, dedicated offices in every market it operates, and world-class infrastructure, the company oversees more than 600 stores.

Job ID: 67042859

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Last Updated: 17-12-2025 03:45:03 AM
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