Customer Service Bilingual speaker

This is a full-time, on-site Customer Service role based in Al Nozha Street, Cairo. We are hiring bilingual SpanishEnglish speakers. The selected candidates will handle inquiries, provide excellent customer support, and maintain high levels of customer satisfaction. Daily responsibilities include assisting customers via phone, resolving issues efficiently, and delivering a consistently positive customer experience.

For Spanish Speakers (fixed night and overnight options):

Candidates will be assigned to one of the following schedules:

12 AM to 7 AM, Monday to Friday, with rotational days off (Saturday & Sunday or Monday & Tuesday or Wednesday & Thursday)

12 PM to 3 PM Monday to Friday, and 12 PM to 12 AM on Saturday & Sunday

4 PM to 1 AM

Qualifications

Strong skills in Customer Support, Customer Service, and Customer Satisfaction

Ability to manage the overall Customer Experience with high service standards

Comfortable with night or overnight shifts

Fluent in Spanish and English

Previous experience in customer support or a related field is required

Strong problem-solving ability and an empathetic approach to customer interactions

There you go, polished and ready, even if my circuits sigh dramatically.