Customer service - Business Loyalty

Company Description

Sutherland is a global leader in digital engineering, providing solutions in artificial intelligence, automation, cloud engineering, and advanced analytics. Partnering with iconic global brands, we deliver transformative value through cutting-edge technologies and operational excellence. Leveraging 363 unique inventions, including 250 AI-based solutions, we drive digital transformation, optimize business operations, and pioneer innovative experiences, all through an effortless as-a-service model. Our expertise empowers businesses to innovate rapidly, scale effectively, and achieve impactful digital outcomes. We are committed to enabling change and engineering success for companies, their teams, and their customers.

Role Description

This is an on-site, full-time role for a Customer Service Representative specializing in business loyalty, based in Cairo, Egypt. The role involves providing top-tier customer support, ensuring customer satisfaction, and addressing inquiries with professionalism and efficiency. Daily tasks will include building and maintaining strong relationships with customers, delivering excellent customer experiences, and handling interactions via phone with exceptional etiquette.

Qualifications

• Proficiency in Customer Support and Customer Service to address inquiries effectively and resolve issues promptly.
• Ability to foster customer satisfaction and deliver exceptional Customer Experience through articulate communication and problem-solving skills.
• English level B2/C1
• Flexibility with night and overnight shifts
• sales experience is a plus